A complete training module to develop English communication skills for anyone who wants to enter the international call center industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call center agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This call center training module provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent, personality and job Interview skills for a call center job.
This call center course provides an introduction to the world of call centers. you will learn about the most important aspects of the operationalfunctions at the floor at the call centers and the main roles and responsibilities as contact center executive.
At the end of this call center training you will learn to:
Describe what exactly is a call center
Understand what is outsourcing and how it benefits
Functioning of an inbound and outbound call center
Describe the current call center profession and its many career possibilities
Describe the various types of call centers and their purposes
Outline the eight basic operational functions of a call center
Identify the most common call center performance measures and how it impacts individual expectations
Identity the single most important actions agents can take to contribute to call center operations in a positive way
Attend call center job interviews successfully.